FAQ

Since keys are the most lost item, two examples follow:

What do you do if you LOST you keys?

Immediately call the Lost and Found information resource person (currently Guy Scharf) with information describing the item lost, plus when and where the item was lost. Identifying characteristics are helpful (e.g. color of wristband if applicable or number of keys lost). The Lost and Found designee will contact you when item(s) are found and arrangements can be made for you to retrieve the item(s).

What do you do if you find keys? e.g. keys hanging in the mailbox key slot

1. Take a minute to ID the location of the mailbox (e.g. 3rd down from the top on the far right bank of boxes).
2. Lock the box if open and take the keys with you. Put keys and note in a “Ziploc” bag with date, time and where found.
3. Call Guy Scharf with identifying information.
4. If someone calls you re: lost keys, ask him or her to describe where their box is located and exactly where they live if you don’t know them. Ask about any other identifying information re: the misplaced keys (e.g. key was on a orange wrist band).

Mailbox keys are managed by the USPS.  The process for obtaining a Mailbox Key is as follows:

1. Cost is $40.00 to be paid at Fort Lowell Post Office, 6460 E. Grant Road, Tucson, AZ 85715. Phone: 290-9718. Hours: Mon.-Fri: 8:30 AM to 5:00 PM; Sat. 8:30 AM – 3:00 PM.
2. Homeowners need to bring identification with them to the USPS such as
   a) a government-­-issued picture ID card (e.g. your driver’s license with street address referenced to the mail box) or b) pieces of official mail, such as 1) current utility bill plus (2) a vehicle registration with the Homeowner’s name and address on them.
   Conclusion: Make sure you have a duplicate key and carefully protect your mailbox key; if lost, replacement is inconvenient and onerous.
3. Any questions before going to Ft. Lowell Station just call Belinda Gibbs, Customer Supervisor (Hrs. 8:30 AM -­ 4:30 PM); Ph. 290-9718 or 290-1173.
4. Installation of a new lock usually takes 3-5 business days. Meanwhile, the USPS will hold your mail for 3 pickups by you (about 1 week).

Pool keys are the primary responsibility of the seller and buyers realty agents to transfer to the new owner at the time of real estate closing.

However, if keys are not transferred at the time of closing or if another pool key is requested, the Board of Directors has set up a secondary system so that keys may be made and purchased ($55.00/key: check or cash) then picked up by the new homeowner at:

HBL CPAs, PC
5656 E. Grant, Suite 200
Tucson, AZ 85712
Ph.: (520) 886-­3181
Contact: Lori Beine, Account Executive

Please remember to call ahead for an appointment.

Reminder:

Pool keys are the primary responsibility of the property owner and cannot be shared with persons outside the immediate family. Pool rules and restrictions are posted at each pool and tightly monitored for the benefit of all owners’ enjoyment and avoidance of costly damage.

The Board of Directors have created a secondary system for a replacement or extra pool key so a non-duplicated key can be made available for $55.00/key (check or cash). You may arrange an appointment to pick up a “new” key at:

HBL CPAs, PC
5656 E. Grant, Suite 200
Tucson, AZ 85712
Ph.: (520) 886-­3181
Contact: Lori Beine, Account Executive

Please remember to call ahead for an appointment.

Reminder:

Pool keys are the primary responsibility of the property owner and cannot be shared with persons outside the immediate family. Pool rules and restrictions are posted at each pool and tightly monitored for the benefit of all owners’ enjoyment and avoidance of costly damage.